At Advenzee, we aim for 100% customer satisfaction. If you’re not happy with your purchase, here’s what you need to know:
1. Returns
- Items must be unused, in their original packaging, and with proof of purchase.
- Certain items like buff are non-refundable.
2. Refunds
- Once we receive your returned item, we’ll inspect it and notify you of approval or rejection.
- Approved refunds will be processed within 5 days to your original payment method.
3. Exchanges
- If you received a defective or damaged product, we’ll gladly exchange it. Please contact us at
teamadvenzee@gmail.com for further instructions.
4. Shipping Costs
- Shipping costs for returns are the customer’s responsibility, unless the product was defective or an error was made on our part.
5. Contact Us
For any issues or to initiate a return, contact us at teamadvenzee@gmail.com.